Returns & Refunds policy
Customers have the convenience of a generous 14-day return policy for any products purchased. This policy allows ample time for customers to evaluate their purchases and ensure complete satisfaction. If for any reason a customer is not completely satisfied with their purchase, they have the option to return the product within the specified timeframe. This flexibility eliminates any concerns or doubts customers may have when making a purchase, as they feel secure in knowing they have the opportunity to return the product if it does not meet their expectations. The 14-day return policy encourages customer confidence and loyalty, as it demonstrates a commitment to customer satisfaction and ensures a hassle-free shopping experience.
In order to exercise your right for return, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail at diminish.sales@gmail.com
We will reimburse you no later than 10 business days from the day on which we receive the returned products. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the products to be eligible for a return, please make sure that:
The products were purchased in the last 14 days
The products are in the original packaging and unused.
The following products cannot be returned:
Used products.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the products to us. You should send the products to the following address:
125 S. 56th St #141, Mesa, AZ 85206
We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, or have received a defective or damaged product please contact us by e-mail at diminish.sales@gmail.com.